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Frequently Asked Questions

General FAQs

  • What is One Chart | Patient?

    One Chart | Patient is a secure, online web portal that offers personalized access to parts of your medical record. While signing up is not required, we think you will appreciate the benefits and convenience of our online patient portal.

  • What if I need help?

    If you would like assistance using One Chart | Patient, please call our technical support team at 402-559-0700 anytime. Technical support is also available by email at

  • How do I communicate my medical concerns?

    One Chart | Patient offers a messaging service with your health care team. You are able to communicate with providers that you have had an appointment with in the past two years or in the upcoming six months. We ask that you do not use One Chart l Patient to communicate serious medical concerns with your health care team. Please schedule an appointment with your provider to discuss immediate medical concerns or problems.

    If you are experiencing a medical emergency, call 911 immediately.

  • Can I schedule an appointment with my provider online?

    You may request an appointment with your health care provider online. You will indicate which days of the week and times of the day work best for you. Once the office staff receives your appointment request, you will receive a follow-up phone call or email confirming your appointment date and time.

  • Which physicians can I send an electronic message to using One Chart | Patient?

    You may send brief, electronic, health-related messages to any physician you have seen within the last three years or are scheduled to see in the next six months.

  • Why aren't all of my test results showing up in my One Chart | Patient account?

    Certain test results require provider interpretation, only specific test results are viewable online through One Chart | Patient. Most lab test results are available one business day after they are finalized. However, some results may take up to 30 days before they are available on One Chart | Patient. In general, lab tests are available within 3 days, imaging or radiology tests are available within 1 week, and results requiring pathology or specialist interpretation may not be available for two weeks to 30 days. Some sensitive test results require conversation or dialogue with your physician for interpretation, so may not be viewable online until you have spoken with your provider.

  • How do I get a complete set of my medical records?

    You can obtain your medical records by contacting the Health Information Management Department at 402-559-4024.

  • View the health record of another adult, family member or minor online

    The One Chart | Patient proxy option allows a parent or guardian to connect to information about a child. It also allows adult patients to give access to another adult.

    To access information about another person, please fill out one of these forms:

    After the proxy form is completed, please return the form and any supporting documents by:

    • Email:
    • Fax: 402.559.1340
    • Mail:
      One Chart | Patient Proxy
      989100 Nebraska Medicine
      Omaha, NE 68198-9100

    Please allow four business days to process the form. After four days, you should see a "proxy relationship" in your One Chart | Patient account.

    Upon the child's 13th birthday, access to the child’s information will be limited to:

    • Immunizations
    • Allergies
    • Growth charts
    • Preventive care

    Once a child turns 19, they are no longer a minor under Nebraska law. You will no longer have access to their medical record. Your child may apply for their own adult One Chart | Patient account at age 19.

    To check on the status of your request, contact us at or call 402.559.0700. Please have the name and date of birth for each person for whom you requested proxy access when you call.

  • I completed the proxy forms to access the health records of another, but I am not able to see their information in my One Chart | Patient account.

    Please allow four business days for your proxy request to be processed. To check on the status of your request, contact customer service at or call 402-559-0700 anytime. Please include the name and date of birth for each person for whom you requested proxy access.

  • Is there an app available for my mobile phone or tablet?

    Yes. Search and download MyChart in the App Store (Apple) or Market (Android). Once downloaded, open MyChart and select Nebraska Medicine or One Chart | Patient as your provider. You must set up a One Chart | Patient account before using the application. For your added convenience, some third party apps may be compatible for One Chart | Patient.

  • Can I view my provider's notes in One Chart | Patient?

    One Chart | Patient is now showing provider notes. Clinic notes from select locations are available for visits after April 1, 2018 and for the majority of clinics after July 1, 2018. For more information on how to obtain your full medical record, contact the Health Information Management Department at 402-559-4024.

    More information about Open Notes can be found at

  • What if I believe a note is incomplete or incorrect?

    You may request a change to your record by submitting the request to the Health Information Management Department. This form is found at

    989100 Nebraska Medical Center
    Omaha, Nebraska 68198-9100
    Phone: (402) 559-4705
    Hours: 8:00 a.m. - 4:30 p.m. CST

Technical FAQs

  • I forgot my username, how do I find out what it is?

    Click on the "Forgot Username?" link on the One Chart | Patient login page.

    Enter your email address and the last four digits of your social security number to receive your login ID by email.

  • I forgot my password. What do I do?

    Click on the "Forgot Password?" link on the One Chart | Patient login page.

    Enter your personal information and click Next. You will then be prompted to send yourself a security code. Once you receive the code, enter the code and you will then be able to change your password. If you require additional assistance, please contact customer service at 402-559-0700 anytime.

  • I am not receiving email notification messages. What should I do?

    Occasionally some mail systems will block One Chart | Patient email messages. Please try some of the following suggestions:

    • Update your email address on the One Chart home page, even if it is correct.
    • Check your SPAM folder in your email.
    • Make sure that is in your address book as an approved sender.
    • Try an alternate email address if you have one.
    • Contact your email provider and make sure they are not blocking these email messages.
  • How do I create a strong password?

    A strong password will contain a variety of characters, uppercase and lowercase letters, numbers, and symbols. You should use a password that would be difficult for someone to guess and it should not contain any personal, easy-to-find details such as your birthdate or name.

    A strong password will be something that is easy for you to remember, but hard to guess. By substituting out letters with symbols, or using a “phrase” instead of a "word", your password will be even more difficult to guess.

  • Why should I change my password frequently?

    Changing your password frequently is one way to help ensure your account remains secure and protected.

  • What are other ways I can help protect my password?

    To ensure your password remains secure:

    • Never write down your password
    • Never share your password with anyone
    • Do not send your password via email or messaging