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Frequently Asked Questions

General FAQs

  • What is One Chart | Patient?

  • What if I need help?

  • How do I communicate my medical concerns?

  • Can I schedule an appointment with my provider online?

  • Which physicians can I send an electronic message to using One Chart | Patient?

  • Why aren't all of my test results showing up in my One Chart | Patient account?

  • How do I get a complete set of my medical records?

  • How may I view the health record of another adult, family member or minor online in One Chart | Patient?

  • I completed the proxy forms to access the health records of another, but I am not able to see their information in my One Chart | Patient account.

  • Is there an app available for my mobile phone or tablet?

  • Can I view my provider's notes in One Chart | Patient?

  • What if I believe a note is incomplete or incorrect?

Technical FAQs

  • I forgot my username, how do I find out what it is?

  • I forgot my password. What do I do?

  • I am not receiving email notification messages. What should I do?

  • How do I create a strong password?

  • Why should I change my password frequently?

  • What are other ways I can help protect my password?