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MyChart ® Epic Systems Corporation

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Frequently Asked Questions

General FAQs

  • What is One Chart | PATIENT?

  • What if I need help?

  • How do I communicate my medical concerns?

  • Can I schedule an appointment with my doctor online?

  • Why doesn't all of my health information show up in my One Chart | PATIENT record online?

  • Why aren’t all of my test results showing up in my One Chart | PATIENT account?

  • I’ve seen many providers over the years. Which ones can I make an appointment with?

  • Which physicians can I send an electronic message to using One Chart | PATIENT?

  • My preventive care recommendations don’t seem right to me, what do I need to do?

  • How do I get a complete set of my medical records?

  • How may I view the health record of another adult, family member or minor online in One Chart | PATIENT?

  • I completed the proxy forms to access the health records of another, but I am not able to see their information in my One Chart | PATIENT account.

  • Will additional upgrades be made to One Chart | PATIENT in the future?

Technical FAQs

  • I forgot my login ID, how do I find out what it is?

  • I forgot my password. What do I do?

  • I am not receiving email notification messages. What should I do?